Draft — to be reviewed by a lawyer before launch

Terms of service

In short: 14 days free, then Solo at $5 a month or $50 a year per website, or Team at $15 a month or $150 a year. Cancel any time and keep the chat until the end of the period you paid for. Don’t use it to spam or deceive people.

On this page

The service

Hosted SignalGood puts a chat window on your website and delivers its messages to you in Telegram, through our bot. You need a Telegram account to use it; your visitors don’t. Privacy is covered on the privacy page.

The free trial and the plans

  • Each website you add gets 14 days free, from when you add it. No card is needed.
  • After that, each website needs its own plan: Solo is $5 a month or $50 a year, and Team, which adds answering from a Telegram group, is $15 a month or $150 a year. The free days include Team.
  • Choose a plan during the trial and it starts when your free days end. Nothing is charged before then.
  • When a trial ends without a plan, the chat stays on your site for 3 more days. Then the chat button stops showing. Visitors who already wrote to you can still read your replies for up to 7 days.

Payment

Dodo Payments is the Merchant of Record: you buy the subscription from Dodo Payments, which charges your card, adds sales tax or VAT where it applies and sends your receipts. Plans renew automatically until you cancel.

Cancelling

Cancel any time with Change or cancel your plan, on your website’s Billing tab. The chat stays on your site until the end of the period you paid for. Refunds follow Dodo Payments’ refund policy.

Fair use

There is no limit on chats. To keep spam out, these limits apply to everyone:

  • One visitor can send a message every 2 seconds (5 in a burst), and 30 an hour.
  • One network can start 5 new chats a day before it is asked for a visible human check, and no more than 30.
  • One website can receive 60 new chats an hour.
  • A message can be up to 2,000 characters.

Your responsibilities

  • Use it to answer your own visitors, honestly.
  • Don’t use it to send spam, to deceive people, or for anything unlawful.
  • Tell your visitors about the chat in your own privacy notice.
  • Keep your Telegram account secure: whoever holds it can answer your visitors.

What we promise, and what we don’t

We run the service with care and fix what breaks. We can’t promise it never goes down, and Telegram, Vercel, Neon and the other services it relies on can have outages of their own. To the extent the law allows, our liability is limited to what you paid us in the last 12 months.

Ending

You can delete your account at any time. We may suspend a website that breaks these terms, and we tell you in Telegram when we do. If we ever close the service, we tell you at least 30 days ahead.

Changes

If these terms change, we update this page and tell you in Telegram at least 14 days before the change applies.