Add Telegram live chat to Ecwid
Where the line goes depends on where your Ecwid store lives: on an Instant Site, or inside another website.
Your line
Every website has its own line, which you get in step 3 of setup. It looks like this, with your site’s code in place of your-site-id:
<script src="https://signalgood.com/s/your-site-id.js" async></script>Start free to get your lineYour own line is under Install in Your websites.
Add it to Ecwid in three steps
- Step 1: On an Ecwid Instant Site, open Website › Custom JavaScript code and press Add code. (Store embedded in another site? Use that site’s guide instead.)
- Step 2: Paste your line.
- Step 3: Save, then publish.
Custom JavaScript code on Instant Site needs a paid Ecwid plan.
Check it works
Open your website in a new tab and look for the chat button in the corner. Send yourself a message: it arrives in Telegram from the SignalGood bot.
Questions about Ecwid
My Ecwid store is inside my WordPress site. What do I do?
Add the line to that WordPress site instead, with the WordPress guide. The chat then shows on your store pages too.
Which Ecwid plan do I need?
Custom JavaScript code on an Instant Site needs a paid plan. A store embedded elsewhere needs nothing from Ecwid.
If the button doesn’t show
- Wait up to 10 minutes after a change.
- Clear your cache plugin or CDN.
- Check the line is on every page, not just one.
- Make sure the address in SignalGood matches your site, with or without
www.
For developers
If your site has a Content Security Policy, allow https://signalgood.com in script-src, connect-src and frame-src.
Take it off again
Remove the line, and the chat is gone from your site.
Other shop platforms
New to this? Read how Telegram live chat works, or see every platform. It’s $5 a month per website after 14 days free.