Add Telegram live chat to WooCommerce

WooCommerce runs on WordPress, so the free SignalGood plugin covers your shop, product, cart and checkout pages.

Your line

Every website has its own line and site code, which you get in step 3 of setup and on the Install tab of your dashboard, with the plugin download next to them. The plugin asks only for the code, the part in place of your-site-id:

Example
<script src="https://signalgood.com/s/your-site-id.js" async></script>

Start free to get your lineYour own line is under Install in Your websites.

Add it to WooCommerce in three steps

Download the plugin

Free, and it works with WooCommerce. The copy in your dashboard has your site code built in.

  1. Step 1: Download the plugin. In WordPress, go to Plugins › Add New Plugin › Upload Plugin, choose signalgood-chat.zip, press Install Now, then Activate Plugin.
  2. Step 2: Go to Settings › SignalGood and paste your site code into "Your site code". The whole line works too: the plugin picks out the code.
  3. Step 3: Press Save changes, then open your site in a new tab and look for the chat button in the corner.

Asked on a product page? The message in Telegram shows which page it came from, so you know which product they mean.

Use a caching plugin? Clear its cache after you save.

Rather not add a plugin? Paste your line in a Custom HTML block in your footer instead (Appearance › Editor › Patterns › Footer); it does the same.

Check it works

Open your website in a new tab and look for the chat button in the corner. Send yourself a message: it arrives in Telegram from the SignalGood bot.

Questions about WooCommerce

Does the chat show on the cart and checkout pages?

Yes, on every page. Customers can ask about delivery right where they hesitate. If you would rather not, tick "Hide on the cart and checkout pages" in Settings › SignalGood.

Do my customers need Telegram?

No. They type in the chat on your shop. Only you use Telegram.

If the button doesn’t show

  • Wait up to 10 minutes after a change.
  • Clear your cache plugin or CDN.
  • Check the line is on every page, not just one.
  • Make sure the address in SignalGood matches your site, with or without www.
For developers

If your site has a Content Security Policy, allow https://signalgood.com in script-src, connect-src and frame-src.

Take it off again

Deactivate the plugin under Plugins (or remove the line, if you pasted it), and the chat is gone from your site.

Related guides

New to this? Read how Telegram live chat works, or see every platform. It’s $5 a month per website after 14 days free.

From $5 a month per website, after 14 days free. No card to start.

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